Privacy Policy

1. Who we are

OmniOps ("OmniOps," "we," "us," or "our") provides software for field-service and home-service businesses—including scheduling, CRM, quotes, invoices, payments, communications, and related tools (the "Service").

This policy applies to visitors of our websites (including getomniops.com), users of the OmniOps web application, users of the OmniOps mobile applications, and, where applicable, end customers who interact with features such as payment links or a customer portal operated for a contractor account.

Contact for privacy requests: privacy@omniops.com. General support: support@omniops.com.

2. Information we collect

2.1 Information you provide

• Account data: name, email, phone, password, company name, role
• Business data: business address, branding, settings, team members
• Customer & job data you enter: customer names, contact info, addresses, job notes, schedules, quotes, invoices, photos, files, and messages
• Payment & billing data: subscription billing details and payment method information processed by Stripe (we do not store full card numbers on our servers)
• Communications: emails, in-app messages, and support requests you send us
• Optional device permissions: camera, photos, microphone, contacts, and location when you enable those features in the mobile app

2.2 Information collected automatically

• Device and browser type, OS, app version, IP address
• Usage data (pages/screens viewed, features used, approximate timestamps)
• Diagnostic data such as crash reports and performance metrics (e.g. via Sentry)
• Cookies and similar technologies — see our Cookie Policy
• Location data when you grant permission (for maps, job locations, routing, or dispatch features)

2.3 Information from third parties

• Stripe (payment status, fraud signals, Connect account status)
• Email/SMS providers when delivering messages you send through the Service
• Map and places providers when you use address search or maps
• Optional integrations you connect (e.g. accounting or advertising tools)

3. How we use information

We use information to:

• Provide, operate, secure, and improve the Service
• Create and manage accounts, workspaces (orgs), and team permissions
• Process subscriptions and enable customer payments via Stripe
• Send transactional messages (receipts, invites, job updates, password resets)
• Provide support and respond to requests
• Monitor reliability, prevent abuse/fraud, and enforce our Terms
• Comply with law and respond to lawful requests
• Send product updates or marketing only where permitted (you can opt out of marketing)

4. How we share information

We do not sell your personal information. We share data only as needed:

• Service providers (subprocessors): hosting, database, email (e.g. Resend), SMS (e.g. Twilio), payments (Stripe), maps, error monitoring (Sentry), and AI providers when you use AI features. See our Subprocessor List.
• Your customers / public links: when you send invoices, quotes, portals, or payment links, the content you choose to share is delivered to those recipients
• Team members: users you invite into your organization can access org data according to their roles
• Legal & safety: if required by law, or to protect rights, safety, and security
• Business transfers: in connection with a merger, acquisition, or asset sale, with notice where required

5. Payments

Subscription billing and many customer card payments are processed by Stripe. Card data is handled by Stripe under their privacy policy. We receive limited information such as payment status, last4, brand, and billing identifiers needed to run the Service.

6. Mobile app permissions

Depending on features you use, the mobile app may request:

• Location — job maps, routing, dispatch context
• Camera / photos — job photos, attachments, profile/branding
• Microphone — voice features if enabled
• Contacts — optional import of customer contacts
• Notifications — job and message alerts

You can deny or revoke permissions in device settings; some features may not work without them.

7. Data retention

• Account and business data: while your account is active and as needed to provide the Service
• After closure: we may retain limited data for a short period for recovery, then delete or anonymize, subject to legal holds
• Financial/tax records: retained as required by law (often several years)
• Backups and logs: retained for a limited operational period

To request deletion, email privacy@omniops.com.

8. Your rights

Depending on where you live (including GDPR and CCPA/CPRA regions), you may have rights to access, correct, delete, export, or restrict certain processing of personal information, and to opt out of certain uses. Contact privacy@omniops.com. We may need to verify your request.

If you are an end customer of a contractor using OmniOps, that contractor is typically the controller of your customer record. You may also contact them directly; we can assist where appropriate.

9. Security

We use administrative, technical, and organizational measures designed to protect information (including encryption in transit, access controls, and monitoring). No method of transmission or storage is 100% secure.

10. Children

The Service is directed to businesses and adults. We do not knowingly collect personal information from children under 13 (or under 16 where applicable). If you believe a child provided data, contact us and we will take appropriate steps.

11. International transfers

We may process data in the United States and other countries where we or our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

12. Changes

We may update this policy from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice when appropriate.

13. Contact