Terms of Service

1. Agreement

By creating an account, starting a trial, subscribing, or otherwise using OmniOps ("Service"), you agree to these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a company, you represent that you have authority to bind that company, and "you" includes that company.

2. The Service

OmniOps provides software tools for field-service and related businesses, which may include CRM, scheduling, dispatch, quoting, invoicing, payments, messaging, automation, AI-assisted features, customer portal tools, and mobile apps. Features may change over time.

We may modify, suspend, or discontinue parts of the Service with reasonable notice when practical. We are not obligated to provide every feature in every plan forever.

3. Accounts & eligibility

• You must provide accurate account information and keep it updated
• You are responsible for safeguarding credentials and all activity under your account
• You must promptly notify us of unauthorized use at hello@getomniops.com
• The Service is intended for business use by adults (18+)

4. Subscriptions, trials & billing

4.1 Plans

Pro subscriptions are offered in team-size tiers, including Unlimited users for one subscribing organization. Monthly and yearly subscriptions at the same user allowance provide the same Pro features. Monthly subscriptions are billed each month; yearly subscriptions are charged in one payment for the full year, not monthly installments. Available tiers may differ by billing period. The full price, currency, included users, billing period, and applicable taxes are displayed before you confirm a purchase. App Store purchases use Apple’s localized storefront prices.

4.2 Trials and renewal

A free trial is available only when offered at checkout and, for App Store subscriptions, only if Apple determines you are eligible. The trial duration and full recurring charge after the trial are shown before confirmation. Without an applicable trial, payment is due at confirmation. Subscriptions renew automatically at the disclosed price and billing interval until canceled. For an Apple trial, cancel at least 24 hours before it ends to avoid the first subscription charge.

4.3 Payment providers

Subscriptions purchased in the iOS app are billed by Apple to your Apple Account. Subscriptions purchased on our website are processed by Stripe. RevenueCat helps us validate App Store purchases and provide subscription access. Payments your customers make for your field-service work are separate from your OmniOps subscription and may be processed through Stripe Connect.

If you use the iOS app, Apple's Licensed Application End User License Agreement also applies to your use of the app. Where it conflicts with these Terms on the app itself, Apple's agreement controls.

4.4 Cancellation and refunds

For an Apple subscription, manage or cancel in Settings → your name → Subscriptions, or open Apple subscription settings. Cancel at least 24 hours before the current period ends to avoid renewal. Apple handles App Store refund requests through reportaproblem.apple.com. Deleting your OmniOps account does not cancel an Apple subscription.

For a web subscription, use your OmniOps billing portal to manage or cancel, or contact support. Cancellation stops future renewals; access generally continues through the paid period. Refund eligibility is governed by the payment provider’s policies and applicable law. We may suspend or terminate access for non-payment or Terms violations.

5. Your content & customer data

You retain ownership of data you upload (customers, jobs, files, messages, etc.). You grant OmniOps a limited license to host, process, transmit, and display that data solely to provide and improve the Service.

You are responsible for having the rights and consents needed to upload customer personal data and to send emails/SMS through the Service. You must not use the Service for unlawful spam or abusive messaging.

6. Acceptable use

You agree not to:

• Violate laws or third-party rights
• Probe, scan, or breach security, or reverse engineer the Service except as allowed by law
• Interfere with or disrupt the Service or other users
• Upload malware or attempt unauthorized access
• Use the Service to send deceptive, illegal, or unsolicited bulk communications
• Misrepresent your identity or affiliation
• Resell the Service without our written permission

7. Customer payments (Stripe Connect)

If you enable card payments for your customers, funds may be processed via Stripe Connect to your connected Stripe account. You are responsible for your tax, refund, and customer-facing payment obligations. OmniOps is not the merchant of record for your end-customer jobs unless expressly stated otherwise.

8. AI features

Some features use third-party AI models. Outputs may be inaccurate or incomplete. You should review AI-generated content before sending it to customers or relying on it for business decisions. Do not submit data you are not allowed to process with subprocessors.

9. Third-party services

The Service may integrate with third parties (maps, email, SMS, accounting, etc.). Those services are governed by their own terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

10. Intellectual property

OmniOps and its branding, software, and documentation are owned by us or our licensors. These Terms do not grant you ownership of the Service—only a limited right to use it as permitted.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OMNIOPS AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

13. Indemnification

You will defend and indemnify OmniOps against claims arising from your content, your use of the Service, your customer relationships, or your violation of these Terms or law.

14. Termination

You may stop using the Service at any time. We may suspend or terminate access for breach, risk, non-payment, or legal reasons. Provisions that should survive (including IP, disclaimers, liability limits, and indemnity) will survive termination.

15. Governing law

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory consumer protections in your jurisdiction apply. Courts in Delaware (or another venue we mutually agree) shall have exclusive jurisdiction, subject to applicable law.

16. Changes to Terms

We may update these Terms. We will post the new version with an updated date. Continued use after changes become effective constitutes acceptance, except where mandatory law requires otherwise.

17. Contact