Support
We’re here to help you run jobs, invoices, and payments in OmniOps.
Last updated: September 18, 2026
Contact us
Email is the fastest way to reach us. Include your account email and a short description of the issue (screenshots help).
Billing & subscriptions
hello@getomniops.comApple subscriptions: manage or cancel in Settings → your name → Subscriptions. Web subscriptions: use the OmniOps billing portal (Stripe).
Apple subscriptions and purchase recovery
In-app subscriptions are billed by Apple. Monthly and yearly Unlimited plans provide the same Pro features and unlimited team users within one organization; they differ in billing period and price. The yearly price is charged in full once per year. Your localized price and any eligible trial are shown before purchase.
- Already paid? Choose Restore purchases in the app using the Apple Account that purchased the subscription.
- If activation is pending, choose Check purchase status instead of starting another purchase.
- Manage or cancel an Apple subscription
- Request an App Store refund from Apple
Deleting your OmniOps account does not stop Apple subscription renewals. Cancel through Apple separately.
What to include in your message
- Account email / company name
- Web or mobile (and device type if mobile)
- What you were trying to do
- What went wrong (error text if any)
- Approx. time it happened
Common topics we help with
- Login, invites, and team access
- Jobs, schedule, quotes, and invoices
- Subscription billing (Pro monthly / annual)
- Stripe Connect / customer card payments
- Email or SMS delivery issues
- Mobile app questions
Self-serve links
These pages are public (no login required):
- Pricing — Pro monthly & annual plans
- Privacy Policy
- Terms of Service
- Cookie Policy
- Sign in
Status & emergencies
For payment or security-sensitive issues, email hello@getomniops.com with URGENT in the subject line. We prioritize outages that block login, billing, or taking payments.